Effective Date: June 13th, 2025

At Oceanus Therapy, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or contact us.

 

1. Who We Are

Business: Oceanus Therapy
Contact: Sales@OceanusTherapy.co.uk
Our services are primarily aimed at customers in the UK and EU.

 

2. What Data We Collect and Why

We only collect and process personal data when necessary for specific purposes, including:

a. When You Contact Us

We collect the information you provide in our contact form (e.g. name, email, message) to respond to your inquiry.

b. When You Make a Purchase

We collect:

  • Name

  • Billing and shipping address

  • Email and phone (if provided)

  • Payment details (processed securely via third-party providers)

This data is used to process and fulfill your order, provide support, and comply with legal requirements.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance and for marketing purposes. This includes:

  • Meta Ads Pixel (Facebook Pixel): Allows us to measure ad performance and optimize our advertising. This pixel may track your activity across our site and send data to Meta Platforms, Inc. (based in the U.S.).
    For details, see Meta’s privacy policy: https://www.facebook.com/privacy/policy

  • Tidio Live Chat: We use Tidio to provide real-time customer support. Tidio may collect data such as your messages, email address (if provided), IP address, and browser information. This information is used to respond to your inquiries and improve our service.
    See Tidio’s privacy policy: https://www.tidio.com/privacy-policy/

We do not use Google Analytics or other behavioral profiling tools.

You can manage your cookie preferences at any time using the cookie banner on our site.

 

3. Legal Basis for Processing

Under the UK and EU GDPR, we rely on the following lawful bases:

  • Consent – for marketing and non-essential cookies
  • Contractual necessity – to fulfill purchases
  • Legitimate interests – to respond to inquiries or prevent fraud
  • Legal obligation – for recordkeeping or tax compliance

 

4. Data Sharing and Transfers

We do not sell your personal data. We may share data with trusted service providers who help us run our business (e.g. payment processors, shipping companies).

Some of these providers (e.g. Meta) are based outside the UK/EU. In such cases, we ensure appropriate safeguards are in place under GDPR rules (e.g. Standard Contractual Clauses).

 

5. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (“right to be forgotten”)

  • Object to certain uses

  • Withdraw consent at any time

  • Lodge a complaint with your local supervisory authority

To exercise any of these rights, contact us at: Sales@OceanusTherapy.co.uk

 

6. Data Retention

We retain personal data only as long as necessary for the purpose it was collected, including for legal and accounting obligations.

 

7. Cookie Policy

When you first visit our site, you will be presented with a cookie banner that allows you to accept or reject non-essential cookies.

You may change your preferences or withdraw consent at any time via the cookie settings link in the footer of our website.

 

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please email:
📧 Sales@OceanusTherapy.co.uk

 

9. Additional Tracking and Embedded Content

Some pages on our website may include embedded content (such as videos, images, or links to external services). Embedded content from other websites behaves as if the visitor has accessed the external website directly. These third-party sites may collect data about you, use cookies, and monitor your interaction with the embedded content, especially if you are logged into those platforms.

We may also use additional tracking technologies in the future to improve our services or measure advertising performance. Any such updates will be disclosed in this Privacy Policy, and cookie use will remain subject to user consent via our cookie banner.